FAQ
- How long does delivery take?
Once your payment is confirmed and your order is processed, we aim to deliver within 4–7 business days, depending on your location.
- Order Cut-Off Time: 2 PM (South African Standard Time)
- Processing & Handling: 0–2 Business Days (Monday – Friday)
- Shipping & Transit: 3–7 Business Days (Monday – Friday)
For full details, please refer to our Delivery and Collection Policy.
2. What are the delivery Charges?
Delivery is R150 for door-to-door orders below R1000.00, and is free delvery to all orders above R1000.00 in South Africa
3. Can I update my delivery Address after placing an order?
Yes — we allow address changes within 24 hours of purchase, provided your order has not yet entered the shipping process. Please contact us at info@nombrico.co.za as soon as possible.
4. Do offer international shipping?
No — at this stage we only ship within South Africa. Please ensure you provide a physical street address, as we do not deliver to PO Box addresses.
5. How can I track my order?
Once your order has been dispatched, you will receive an email or SMS with your tracking number and a link to monitor your delivery in real time.
