Returns & Refund Policy

At Nombri Co Trading, your satisfaction is our priority. Please read our policy carefully before making a purchase.

Returns

We accept returns within 7 days of delivery. To be eligible for a return, items must be:

• Unused, unwashed, and in their original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase (order number or receipt)

The following items are not eligible for return:

• Opened or used products
• Sale or clearance items
• Gift cards

How to Initiate a Return

To start a return, please contact us at info@nombrico.co.za with your order number and reason for return. We will provide you with return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that your bank or payment provider may take additional time to reflect the credit.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original and place a new order.

Non-Delivery

If your order has not arrived within the estimated delivery window, please contact us so we can investigate with the courier.

Contact Us

For any return or refund queries, reach us at: 📧 info@nombrico.co.za 🌐 nombrico.co.za